BigCommerce Review 2020 – Possible Problems and Advantages of Choosing BigCommerce

BigCommerce is one of the most popular e-commerce platforms. But how good of a choice is it for building and launching your online store? In this 2020 review we look at some of the possible problems / disadvantages of BigCommerce and explore some of the reasons for choosing BigCommerce.

The basics – what to know about BigCommerce:

BigCommerce has split its ecommerce offering to two: they have “BigCommerce Enterprise” and “BigCommerce Essentials”. The Enterprise-solution is aimed at large companies / online stores and the Essentials-solution is aimed at small and mid-sized online stores.

In addition to the Enterprise vs. Essentials split, BigCommerce also has three different payment plans within the Essentials-solution: Standard, Plus and Pro. The Standard-plan usually costs $29.95/month, the normal cost of Plus is $79.95/month and the Pro-plan usually costs $299.95/month.

What is great about BigCommerce:

It should come as no surprise that BigCommerce has managed to build a decently easy-to-use ecommerce platform with lot of nice functions. However, that is the case with pretty much all of 2020’s best ecommerce platforms. Luckily though there are couple things that set BigCommerce apart from many of its competitors. The first one is that BigCommerce charges no additional transaction fee on top of those charged by the payment providers. This in contrast to, for example, Shopify, that might charge even quite significant additional transaction fees.

The second particularly great thing about BigCommerce is that it gives lot of flexibility with URL-structures. That might not sound like a big thing at first, but especially the founders who want to have their store in language other than English, can find it quite annoying that some other ecommerce platforms (e.g. Shopify) force them to have specific English language parts in their store’s URLs.

The third nice thing about BigCommerce is that it has no product, storage space or bandwidth limits on any of its plans. That for example in contrast to Volusion that has product limits and Wix that has storage limits.

The fourth possible advantage of choosing BigCommerce is that, it should be trustworthy: BigCommerce was founded already in 2009, has quite lot of employees and has received more than $200 million in funding. In my mind all those things add up to the fact that you should be able to trust BigCommerce.

And like many other e-commerce platforms, BigCommerce also offers its customers a free trial and a possible discount. In the case of BigCommerce the free trial is 15 days and the possible discount is 10%. You can get the 10% discount if you pay in advance for one year of Plus- or Pro-plan. Try BigCommerce for free.

What are some of the possible problems with BigCommerce:

The most obvious problem with BigCommerce is their turnover limit: with all the regular “BigCommerce Essentials” -plans there is a limit on how much you can sell in a year. And if you hit that limit you need to either upgrade to a more expensive plan or pay extra to continue using the plan. With the Standard-plan the yearly revenue limit is $50,000, with the Plus-plan it is $180,000 and with the Pro-plan it is $400,000.

The second problem BigCommerce has concerns especially its international customers: currently both BigCommerce’s store builder and its themes / templates are only available in English. With the themes / templates it is possible to translate the template to another language, but that will obviously require some labor and in some cases the characters that are not part of the English alphabet might cause issues. In comparison, for example, at Shopify at least some of their templates are readily available also in languages other than English.

The third problem with BigCommerce is that while their store builder is quite easy to use, it is certainly not as easy as something like Wix. And that is something to keep in mind when thinking about choosing BigCommerce.

The fourth possible problem with BigCommerce is about what their store templates cost: at BigCommerce the paid templates cost from $150 to $300 and that range means that at BigCommerce higher-end templates cost bit more than at many of their competitors. Although luckily the difference is not huge as, for example, at Shopify the maximum price is $180 and at 3dcart it is $199.99. Naturally, all those three also free store templates.

Final verdict – should you build an online store with BigCommerce?

Although BigCommerce has some problems, it is still a very good option for building and launching an online store. However, as BigCommerce is not maybe the most beginner-friendly platform, I would mainly recommend it for those founders who are serious about ecommerce and are willing to put time and other resources on their store. Try BigCommerce for free.

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